Refund policy
Refund & Return Policy
Last Updated: September 9, 2026
At SOLEHAUS, we want you to be satisfied with your purchase.
Returns
You may request a return within 30 days of receiving your order, provided the item is unused, unworn, in its original condition, and includes its original packaging and tags where applicable.
To request a return, contact us at:
Please include your order number and a brief description of the reason for the return.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, worn, damaged after delivery, or returned without their original packaging.
Return Approval
All return requests are subject to review and approval. We reserve the right to decline returns that do not meet our return conditions.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:
Please provide your order number and photographs showing the issue so that we can assist you.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs may be the customer's responsibility.
Contact
SOLEHAUS
1011 N Winnebago St
Rockford, IL 61103
United States
Phone: +1 326-879-8800
Email: contact@solehaus.shop