Shipping Policy

Last Updated: September 9, 2026

SOLEHAUS aims to process and ship orders as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays may be processed on the next business day.

Shipping Times

Estimated delivery times depend on the shipping method selected at checkout and the destination.

Typical delivery may take approximately 3–7 business days after shipment for standard domestic orders.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances outside our control.

Shipping Confirmation

Once your order has shipped, you may receive a shipping confirmation containing tracking information when available.

Incorrect Address

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

If your tracking information indicates that a package has been delivered but you have not received it, please contact us so we can assist you.

Carrier investigations may be required in certain circumstances.

Contact Us

For shipping questions, contact:

SOLEHAUS
Email: contact@solehaus.shop
Phone: +1 326-879-8800
Address: 1011 N Winnebago St, Rockford, IL 61103, United States